About us
Global supply chains are highly fragmented with documentation flows that are labor-intensive, siloed, mistake-ridden, and time-consuming. KlearNow saw an opportunity to simplify and automate using AI&ML technology. Ditch the mundane, laborious, and error-prone manual customs document preparation and process.
KlearNow digitizes paper-based transactions, automates workflows, provides visibility, and transparency for your international shipments. We futurize supply chains with AI&ML-powered collaborative digital platforms for Customs Clearance, and Drayage.
Our team is composed of passionate individuals who strive to create cutting-edge AI solutions that make a positive impact on the world.
Our vision
To futurize global trade, empowering people and optimizing processes with AI-powered clarity.
Why Us
KlearNow is an operational and certified Customs Business provider in the UK, US, Canada, Spain, and Netherlands with plans to grow in many more markets in the near future. Be a part of a rapidly growing company where you will have the opportunity to fast-track innovation behind AI-powered intelligent supply chain solutions.
Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.
KlearNow has the flexibility of a small start-up with the security of a well-funded organization with strong investors and advisors.
Our mission is to transform global commerce with an AI-driven, shared-economy platform that makes logistics more simple, cost-effective and provides end-to-end visibility.
We are looking for a Customer Service Representative who is self-driven and result-oriented, a team player, and able to work across teams.
Responsibilities
- Address all incoming queries from customers and assign to respective teams
- Track, follow-up, and respond on reported issues
- Follow-up on document request escalations to ensure timely filing of customs release
- Exceed customer satisfaction and expectations set within KlearNow SLAs
- Create internal and external reports for all customer reported issues
- Be an expert on KlearNow products, features and functions
- Work closely with customer success, engineering and operations teams
Qualifications:
- 3-5 years of Customer Service or Customer facing experience
- Excellent communication and problem-solving skills with fluency in English
- Working knowledge of Zendesk or other customer service tools is a plus
- Supply Chain or Customs Clearance industry experience is a plus
- Able to work in shifts, specifically night shifts
- Able to work in a hyper-growth, fast-paced start-up
