How do we send documents & how does the shipment get started?

• Simply email your documents to us and we’ll take it from there (a unique email address will be generated for your company).
• This email should include the shipping and commercial documents including the commercial invoice, packing list, bill of lading or airway bill or CMR.

Can your system receive data in any format?

Yes, any document that you can send via an email, technology interfaces (EDI or API connectivity available on request) and uploading documents directly to the KlearNow.AI platform. 

What are your reporting capabilities?

• Our platform provides all the necessary data you require and APIs to integrate data with your legacy systems
• Standard best practice reports available

How are you getting the ocean/ airplane tracking data?

Airplanes and vessels are required to always display their locations, we leverage and aggregate commercially available GPS data, we also purchase via partners extra level visibility data and are currently powered by project44.

Can you export data and or reports?

You can, however we encourage you to use the platform and be paperless.

CAN YOU OFFER CLEARANCES IN OTHER COUNTRIES IF I ONLY HAVE AN ENTITY IN UK? 

We can but you would have to use your customer to agree to appear as Importer of record as we can only service customers under direct representation. Should you have an entity in Spain, Netherlands, United Kingdom and Canada we can service you on both ends no problem.

What’s the price range?

• One flat fee per shipment with our Customs360 product and subscription-based model for Customs Engine product, price includes: Entry Summary/ Document Management and basic visibility of all your shipments on the platform as applicable.
• We provide premium visibility and reporting capabilities for extra fee.
• We don’t charge extra HTS line-item fees.
• Volume based discounting available.
• On average we see a 30% to 50% in cost savings for our customers.
• Our platforms detailed visibility enables you to eliminate demurrage and per diem fees.

Pricing will also vary depending on product and location serviced, as well as volumes so please contact us for more details.

What checks and balances do you have in place to ensure the information uploaded from the documents via AI is accurate?

Our clerks or partner clerks are required to verify the digital data converted by our AI providing an additional layer of verification.

Do you offer final mile visibility?

Yes, through our Drayage (Hauliage) marketplace we offer a service that once accepted features a live Trucker app that can be used by any drayage company to provide final mile tracking and visibility. This is currently only live when exporting into US from the UK.

What is the best way to reach Customer Support?

Please send your email directly to our support team at support@klearnow.uk. Upon receipt of your email, you will receive a ticket number for tracking purposes. Our team will respond directly to your inquiry with urgency.

How do I access my shipments and/or review documents within your platform?

• Start by visiting our website: www.klearnow.ai, proceed to click on the Client Log In >Importer option from the top right corner  
• Note: It is highly recommended to use Google Chrome web browser for optimal experience.
• On the following screen, enter your email and password. Click ‘Log In’ to sign in.
• If you are having trouble logging in, please click on the ‘Forgot Password?’ link. You will receive an email with the link to reset your password.
  Tip: Please remember to check your email spam folder.
  Note: KlearNow.AI administrator will create your login credentials.
• Once you have successfully logged in, you will be able to view your Dashboard.
• The Dashboard contains search and filter options for Mode of Transport (MOT), Import and Export, the shipment.
• Scroll down documents section to view attached documents.
• All relevant documents, either sent by the forwarders/suppliers/manufacturers or generated by KlearNow.AI will be attached to the cards panel on the left side of your screen and a map view of each shipment on the right.

Do you offer training and/or training guide for using your platform?

Yes, we offer onboarding methods either through our portal and with our Customer Success Team that will also share a starter guide with tips on best usage of the platform. 

How long are documents stored on your platform?

This depends on the requirements of the country of import or export, and we follow compliance needs unless something else is pre-discussed. Varies between 5-7 years depending on GEO requirements. 

HOW ARE YOU DIFFERENT THEN MY CURRENT CLERK THAT CLEARS MY SHIPMENTS?

KlearNow has own clerks and partners with broker partners to ensure that your shipments get cleared from customs, but we also have teams that are reviewing your documents to assist that once we pass to our broker partner that your shipments get cleared faster compliantly. You will also get unmatched visibility of where your shipments logistically and in the process. The key difference is the customs compliance, the power of the data and the reports you will be able to create while optimising the teams work without picking up a phone or sending an email.

How are you different than any other software out there?

KlearNow is a data-driven artificial intelligence, machine learning, data reuse, and intelligent process management company replacing the data entry, linear customs brokerage, drayage, and visibility model. We allow your business to stay up to date with latest technology, staying competitive and allowing you to scale without having to employ more people avoiding manual data entry and eliminating customer service level enquires replacing this with platform real-time visibility. We are a smart LaaS platform that can service all stakeholders by using data as our base to better service customers compliantly and effectively. 

CUSTOMS360 VS CUSTOMS ENGINE WHAT IS THE DIFFERENCE?

Customs Engine is the progression of KlearNow.AI Customs360 full-service model to push deeper into full software suite (Software as a Service) supporting; Customer/Party Onboarding, Document Management & Digitalisation (AI/ML), Customs Transaction filing, Track & Trace, Data Analytics, Financial Management, and Hauliage. The focus of Customs Engine allows a customs broker or a self-importer to bring on ‘their’ customers and associated business lines onto the KlearNow.AI software framework. With our Customs Engine you do the work and with Customs360 KlearNow.AI does everything for you.

**Refer to FAQs section under Customs Engine to get more specific answers relating to the products offered and how it can work for you.